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Frequently Asked Questions

Find quick answers to common questions about our products, shipping, classes, and more. Can't find what you're looking for? Our expert team is here to help.

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Orders & Shipping

Products & Quality

Bulk Orders

Cooking Classes

Product Help

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Our knowledgeable team has decades of cooking and baking experience. We're here to help you succeed in your kitchen journey.

Store Hours: Monday-Saturday 9AM-6PM | Sunday: Closed

Online Support: Available 7 days a week

Frequently Asked Questions

Quick Navigation

Orders & Shipping

Do you offer free shipping?

How long does shipping take?

Can I track my order?

Do you ship internationally?

Products & Quality

How do you choose which products to carry?

Are your bulk ingredients fresh?

What if I receive a damaged product?

Do you offer product warranties?

Bulk Orders

What qualifies as a bulk order?

Do you offer bulk discounts?

How should I store bulk ingredients?

Can I split a bulk order with friends?

Cooking Classes

Where are cooking classes held?

What skill level are classes designed for?

Do I need to bring anything to class?

Can I get a refund if I can't attend?

Product Help

How do I know which Bosch mixer is right for me?

What's the difference between your flours?

How long do bulk ingredients stay fresh?

Do you offer recipe support?

Account & Payment

Do I need an account to place an order?

What payment methods do you accept?

Is my payment information secure?

Can I change or cancel my order?

Still Have Questions?